OPERATION, REGISTRATION AND LICENSE: Purchaser
is responsible for registering and operating the motor scooter in
accordance with local and state laws and ordinances. Seller makes no
representations that the motor scooter is legal for operation in your
City and State.
We strongly suggest our customers read the following information thoroughly prior submitting an order!
Customer Satisfaction is our #1 Priority!
** OPERATION, REGISTRATION AND LICENSE: Buyer is responsible for registering and operating the motor scooter in accordance with local and state laws and ordinances. Seller makes no representations that the motor scooter is legal for operation in your City and State.**
We have pulled out all the stops to assure that you are provided with all of the information needed to place your order online. However, if you have any doubt that the item you are ordering online may not work for your application, please feel free to contact our knowledgeable sales staff at 626-388-9898. Our customer services reps will be happy to answer your questions.
WARRANTY:
We guarantee our products from manufacturer defects within one year limited parts warranty of placing your order on Scooters and Street Bikes. Our ATVs, Go Karts and Dirt Bikes are guaranteed from manufacturer defects within the first 30 days limited parts warranty of placing your order. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. T-Motorsports will be responsible for the shipping costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs. We may require the original part be returned to us with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, we will verify the defect. Please note, items are covered for regular use, if we find the cause to be from misuse or abuse the item(s) may be outside the warranty and the customer may incur repair charges. Replacement parts are shipped without charge, but it is customer's responsibility to physically install the replacement parts. If it is necessary for the full product to be returned for repair or replacement, customers are responsible for the shipping cost to and from T-Motorsports. If you have questions about our warranty, please contact our support department for troubleshooting or installation guide. Our support department is open Monday through Friday 9AM to 6 PM Pacific Standard Time.
1 Year (Scooters/Street Bikes) or 30 Days (ATV, Go Karts, Dirt Bike) Limited Parts Warranty Detail:
Remember Warranty is effective only if:
(1) The product is completely and correctly assembled by any end users
(2) The product is used under normal conditions for its intended purpose;
(3)The product receives all necessary maintenance and adjustments.
1. Engines and Transmissions are not covered. Each engine and transmission is started, tuned up and tested before we ship the vehicle to you. Failure to premix oil with the gas is not covered.
2. The warranty does not cover wear and tear of the products, plastic parts & components (color coordinated housings, etc.) batteries, brakes, brakes handles, seats, lights, belts, tires or gas engine or any other parts damage due to abuse or misuse.
3. Pull starters are not covered. This item is expected to break after several uses. Pocket bike owners should keep this spare part on hand.
4. Spark plugs are not covered. Spark plug wire is not covered if damaged from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare spark plugs on hand.
5. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us within 3 days of receiving pocket bike).
6. Kickstand is not covered.
7. Damage caused due to an improperly adjusted chain falling off, broken sprockets, brake rotors and wheel bearings are not covered. Customers should take care to tighten the chain after each ride. There should be no play in the chain.
8. Battery (on super bikes & batteries in electric pocket bikes) will be covered for 2 months.
9. Light bulbs are not covered under warranty due to the excessive natural vibration that occurs in gas pocket bikes with 2 stroke engines. Excessive vibration is normal.
10. Unauthorized outside repair would not be covered under warranty.
Battery Warranty:
Warranty
covers defects in materials and workmanship. Warranty only covers ONE time
replacement. Warranty starts the day customers receive the battery. Warranty
does not cover improper usage. Customers have to keep the original receipt and
ship back the battery to us. Customers are responsible for shipping fee both
ways, not T-motorsports. Warranty will be voided if customers fail to provide
the original receipt to us. PLEASE KEEP YOUR RECEIPT.
RETURN POLICY:
" Warning! "
Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
T-Motorsports attempts every effort to ensure that products are completely functional and free of any damage before shipment from our warehouse. We strongly suggest our customers please inspect your new product immediately upon receipt. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days of delivery and we will provide you with free replacements parts, & free live telephone technical support within the 30 days warranty period.
HOWEVER, if you insist to return the product – Remember! All returns are subject to a 30% restocking fee and original shipping and handling are not refundable.
Customers are responsible for returning the merchandise at their own expense.
Freight collect and COD packages will not be accepted.
The customer is responsible for any damage or loss occurred during the return shipping.
No returns will be accepted without prior authorization from T-Motorsports
All returns must be pre-authorized by T-Motorsports personnel. To receive your Return Authorization Number, please call us at 626-388-9898.
Merchandise returned within 7 days of receiving the product and item must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. We will not accept any scooter returns based on unsatisfactory legal status. Please check the legal status of scooters in your area, AND you may contact your state legislature and local Department of Motor Vehicles.
If you are returning the product, you must read the following terms thoroughly! Only after an inspection of returning product, a refund check will be issued and mailed to you within 2-3 weeks of receipt.
You must meet all the following terms to qualify for a refund.
All returns are subject to a 30% restocking fee and original shipping and handling are not refundable! Customers are responsible for the returning shipping cost!
• The products must be returned in unused and resalable condition in its original packaging. A copy of your original invoice must be included in a return shipment. .
• All packaging materials, instruction sheets and/or instruction manuals must be returned.
• All manuals and warranty registration cards must be unmarked.
• Display the RMA number prominently on the outside of the box to avoid delays to your refund.
Warning:
If there is any charge back initiated by customer due to damages you will have to pay 30% restocking fee.
ATTENTION ALL DEALERS & CONSUMERS:
Limited Warranty:
One year warranty on defective parts. Please read below for additional details.
All warranty must be handled through the dealer where you purchased your products or through our location in La Verne, CA. Repairs deemed to be warranty related may be carried out by our certified technicians at our La Verne, CA facility. It may be necessary to leave a credit card deposit prior to repair if repairs are suspected or deemed to be non-warranty related. ie abuse, vandalism, accident etc.
If you cannot reach your dealer you will need to furnish a copy of your original invoice which must show our model number and vin number on the invoice before we can warranty your product directly.
PARTS ONLY FOR ALL PRODUCTS
THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:
Engine long block assembly, including all internal lubricated parts, i.e. Rings, pistons, pins, crankshaft and, main bearings, the connecting rods, and rod bearings, camshaft bearings, timing chain gears, rocker arms, valve springs, valve guides, valve seats, valve push rods, valve lifters, and oil pump. Additionally, the engine head(s), engine block and cylinder barrels will be covered if they are solely as a result of the mechanical failure of one or more of the internal lubricated components specified above. The Cooling system must be in good working order including cooling fans.
Accessory items, including but not limited to electrical components of all types (distributor, alternator and all sensors and electrical control devices), fuel systems, gaskets, seals, filters, mounts linkage and fluids are not covered by this agreement.
TRANSFER CASE: All internal lubricated parts contained within the transfer case. The transfer case itself will be covered if damage solely as a result of the mechanical failure of one or more of the internal lubricated components contained within the transfer case.
Accessory items, including but not limited to, U-joints, electrical components, linkage, seals, gaskets, mounts or fluids are not covered by this Agreement.
DIFFERENTIAL: All internal lubricated parts contained within the drive axle housing case. The drive axle housing itself if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing.
Accessory items, including but not limited to, backing plates, all brake system components, cables, controls, linkage, vents, pumps, U-joints, electrical controls, mounts, seals, gaskets, and fluids are not covered by this Agreement.
TRANSMISSION (Automatic or Standard): All internal lubricated parts contained within the transmission case. The transmission case itself if damaged solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. The Complete hydraulic system must be flushed including integral transfer case, oil cooler, lines, and new filter(s) installed.
Accessory items, including but not limited to, modulators, governors, electrical controls, linkage, mounts, seals, gaskets, and fluids are not covered by this agreement.
COVERAGE AND LIMITATIONS: You must have a professional mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop) or an authorized dealer assemble your new motorized vehicle and do the prep work to assure your vehicle is in good working condition. You will need to provide proof of this when filing a warranty claim, so keep your receipts. Subject to the limitations stated in this agreement, T-Motorsports agrees (at its sole discretion and election) to replace a covered component if the covered component fails as a result of one or more of the internal lubricated parts within the component stated warranty period from the date of purchase, while the component is being used under the conditions and in the manner specified by its original manufacturer.
The following items are not covered under any circumstance.
Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, any part made from rubber, belts, brake linings and/or pads, batteries, sprockets, external springs, clips, nuts, bolts, fasteners, frame.
Initial Preperation and delivery issues (DEALER ONLY): Items not covered by the warranty above may be covered under the initial set up of the vehicle if reported to T-Motorsports by the dealer.
Contact your sales rep for details.
THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF ANY OF THE FOLLOWING IS TRUE:
• THE CUSTOMER DOES NOT USE A PROFESSIONAL MECHANIC (SMALL ENGINE REPAIR SHOP, MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) OR AN AUTHORIZED DEALER TO ASSEMBLE AND PREP THE PRODUCT PRIOR TO OPERATION. Proof of this is required for warranty claims.
• THE DAMAGE TO THE COMPONENT IS CAUSED BY AN ACCIDENT.
• THE CUSTOMER FAILS TO FOLLOW THE MINIMUM MAINTENANCE AND BREAK-IN REQUIREMENTS SUGGESTED BY THE MANUFACTURER AND FAILS TO PROVIDE PROPER SERVICE DOCUMENTS.
• THE DAMAGE TO THE PRODUCT IS CAUSED DURING SHIPPING.
• PRODUCT IS USED IN A MANNER WHICH IT WAS NOT DESIGNED FOR.
• THE PRODUCT IS MODIFIED IN ANYWAY.
• THE PRODUCT IS USED IN RENTAL OR COMMERCIAL BUSINESS.
TOWING CHARGES: All towing and/or shipping charges incurred are the responsibility of the customer.
REPAIRED COMPONENTS: If the components are repaired under the terms of this agreement, they will be repaired or replaced with component parts of like kind and quality.
LABOR TO REPAIR OR REPLACE PARTS: T-Motorsports does not pay or reimburse any labor cost under any circumstances.
S&H Charges and WHO pays:
IN WARRANTY: If your product is still under warranty you may return any part for exchange, at your expense, to our La Verne California Distribution center. We will pay return shipping to you unless it is determined your part was abused or damaged other than manufacturers defect. Your dealer may handle the parts exchange for you at no expense to you however the option to do so is that of the dealers and we have no control of a dealers in house parts exchange policies.
Out of warranty: Customer is to pay for parts, S&H both ways and all labor charges.
In all cases you must send us the part that needs to be replaced. Failure to do so may result in your getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.
SHIPPING POLICY: The following is our shipping policy in general. See above for specifics of in/out of warranty shipping.
• All shipping related fees must be prepaid in full. Unless the customer is using Freight collect or has arranged his/her own freight.
• T-Motorsports cannot guarantee delivery schedule.
• T-Motorsports is not responsible for shipping delays.
• T-Motorsports is not responsible for damages occurred during shipping.
• T-Motorsports is not responsible for any extra cost incurred by the customer after the part has been shipped.
• T-Motorsports is not responsible for return shipping costs and these costs must be included with the initial part order if not in warranty. If shipping funds are not included the part will not be shipped.
• T-Motorsports is not responsible for any cancellation incurred cost. All incurred costs due to cancellation must be paid in full and is not refundable. (Example: If product or part has left the warehouse and the order is cancelled the shipping company will charge freight, whenever the product leaves our warehouse.)
Why do you need my part? We may need your part for several reasons.
- We need to verify your replacement part is the correct one to send to you.
- We require the part back so we may monitor defective parts and notify the correct manufacturer or potential future problems or recalls.
- We need to verify that your part is in fact defective. Many times we receive parts that are not defective at all.
- Items under warranty must send parts back to get free exchanges.
LIMITED WARRANTY TRANSFERABILITY:
THIS WARRANTY IS NOT TRANSFERABLE.
NO IMPLIED WARRANTIES OR AGREEMENTS:
THERE ARE NO AGREEMENTS OR WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE STATED IN THIS AGREEMENT. T-MOTORSPORTS SHALL NOT BE RESPONSIBLE FOR THE PAYMENT OF DAMAGES, OTHER THAN THE SUMS SPECIFIED IN THIS AGREEMENT AND LIMITED WARRANTY, FOR INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE ARISING FROM INJURY, LOSS OF USE, LOSS OF TIME, RENTAL VEHICLES, PROFITS, OR INCOME TO THE CUSTOMER AS A RESULT OF A FAILURE OF ANY COMPONENT OR PART.
NO OTHER AGREEMENT: There are no other agreements between the parties with regards to the components purchased except as stated in this agreement & limited warranty.
REPLACEMENT PART: T-Motorsports reserves the right to inspect the defective part before replacing it. In some cases T-Motorsports will require customer to send in the defective part for inspection before exchange can be made. The inspection process might take from 2-4 business days after its arrival to the designated inspection office. T-Motorsports will decide if the part in question is defective or otherwise. T-Motorsports does not reimburse shipping fee.
It is the responsibility of the buyer, dealer and distributor and/or end user, and not T-Motorsports, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession, and use, of any item purchased from T-Motorsports. All equipment is sold subject to public law and any local, state or federal ordinances or international law. Dealers and end users must consult their local, state & country laws before ordering or purchasing products made or distributed by T-Motorsports. Dealer/Distributor agrees that absolutely no sales of any of our motorized products will be to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal age. T-Motorsports will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers.
Purchaser hereby certifies that He/She is over 18 years of age. Purchaser has carefully read the foregoing and acknowledges that purchaser understands and agrees to all of the above terms and conditions. Purchaser has had the opportunity to ask any and all questions regarding this agreement and the effect of the same. Purchaser is aware that by ordering and sending payments for any item(s), purchaser assumes all risks and waives and releases certain substantial rights that purchaser may have or posses. Purchaser there for releases all liability and waives any and all rights purchaser may have in regards to purchases made of product directly or indirectly from T-Motorsports.
This Agreement shall be effective and binding upon my heirs, agents, personal representatives and assigns.
All parts sent in for exchange should be sent to:
T-Motorsports
1871 Wright Ave.
La Verne, CA 91750